Effective: 2026
Better Product Finds offers a 14-day return window for all physical products from the date of delivery. Returns initiated after this period will not be accepted.
Items must be returned in their original, unused, and undamaged condition with all original packaging, tags, and accessories intact.
To start a return, contact our support team with your order number and reason. You will receive a Return Authorization Number (RAN) and instructions.
Since payment was made via Cash on Delivery, refunds are processed exclusively via bank transfer. You must provide accurate bank details when requesting a refund.
Approved refunds are processed within 5–7 business days after we receive and inspect the returned item. Bank transfer times may vary.
Personal care items (skincare, haircare, oralcare), food and beverages, digital products, gift cards, and memberships are non-returnable for hygiene and safety reasons.
If you receive a damaged or defective item, report it within 48 hours of delivery with photographic evidence for a free replacement or refund.
Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrectly shipped by us.
Exchanges for size or color are subject to product availability. If the exchanged item costs more, the difference must be paid via COD upon delivery.
Orders cancelled before dispatch receive immediate confirmation. If you refuse a COD delivery, the order is automatically cancelled and returned to our warehouse.
All returned items undergo a quality inspection within 3-5 business days of receipt. Items failing inspection will be returned to you at no additional cost.
Fraudulent return attempts or repeated refusals of COD deliveries may result in account suspension and restrictions on future orders.